The Help Desk is open from 8:30 a.m. to 4:30 p.m., Monday through Friday. They offer Software support, In-service Training Classes and Gartner Group Video Classes. (For more information about the Gartner Learning Group and what their partnership with UF has to offer you, check out the UF/Gartner Group Alliance Web Site.) The Help Desk personnel will work with you over the phone to diagnose your computer problem and help solve it. You can reach the Help Desk at:

Phone: (352) 392-INFO Suncom: 622-4636 Fax: (352) 392-3920 Email: ifashelp@gnv.ifas.ufl.edu

Below are the five most Frequently Asked Questions the Help Desk receives. The answers to these and many other questions can be found at the Help Desk FAQ page. Ever wonder what all those acronyms (like FAQ) mean? Check out the Babel Web Site and find out!

The Help Desk's Top 5 Most Frequently Asked Questions

How do I connect to IFAS?

Why doesn't the WoodyBug CD-ROM work properly?

How do I order IFAS CD-ROM's and Software?

How do I sign-up for or cancel attendance to In-Service Training classes?

How do I connect to Gartner?